Effective Date: 25-12-2024

At Ramat Home, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we’re here to help with a simple and transparent refund and returns policy.

Returns

1. Eligibility for Returns

• Items must be unused, undamaged, and in their original packaging with all tags and labels attached.
• Returns must be initiated within 3 days from the date of delivery.
• Certain items, such as personalized or perishable products, may not be eligible for returns.

2. How to Initiate a Return

• Email us at info@ramathome.com with your order number, reason for return, and any supporting details or images.
• Once your return request is approved, we will provide you with instructions for shipping the item back.

3. Shipping for Returns

• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
• We recommend using a trackable shipping method to ensure safe delivery of your return.

Refunds

1. Refund Eligibility

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 business days.

2. Non-Refundable Scenarios

• Items not in original condition, damaged, or missing parts for reasons not due to our error.
• Items returned beyond the eligible return window.
• Non-returnable items as stated above.

Exchanges

• Exchanges are accepted for defective or damaged items. If you need to exchange an item for the same product, contact us at info@ramathome.com.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of receiving your order. Provide photographs of the damage or defect along with your order details. We will arrange for a replacement or a full refund as per your preference.

Cancellations

• Orders can be canceled before they are shipped. To cancel an order, please contact us as soon as possible at info@ramathome.com.
• If the order has already been shipped, the return process will need to be followed.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

Ramat Home
Email: info@ramathome.com
Phone: +91 982-409-2024

Thank you for shopping with Ramat Home. Your satisfaction is our priority!