General FAQs
1. What is Ramat Home & Maia Skin Essentials?
РRamat Home and Maia Skin Essentials are part of our lifestyle brand, combining vibrant, sustainable furniture and home d̩cor with conscious skincare.
2. Do I need separate accounts for Ramat Home and Maia Skin Essentials?
РNope! Everything is under one roof, so you can shop for furniture, home d̩cor, and skincare from a single account.
Shipping & Delivery
3. What are the delivery timelines for Ramat Home products?
РFurniture and home d̩cor items from Ramat Home take 7 to 10 business days for delivery.
4. What are the delivery timelines for Maia Skin Essentials products?
– Maia Skin Essentials skincare products are delivered within 3 to 5 business days.
5. Do you offer international shipping?
– Currently, we only ship within India. We’re working on expanding our reach soon!
6. How can I track my order?
– Once your order is shipped, you’ll receive a tracking link via email or SMS.
Returns & Exchanges
7. What is your return policy?
– Ramat Home: Since our furniture is handcrafted and made sustainably, we only accept returns in case of damage or defects.
– Maia Skin Essentials: Due to hygiene reasons, we do not accept returns on skincare products unless they arrive damaged or defective.
8. What should I do if I receive a damaged product?
– Please email us at info@ramathome.com within 48 hours of receiving your order, along with pictures of the damage.
Payments & Orders
9. What payment methods do you accept?
– We accept credit/debit cards, UPI, net banking, and select digital wallets.
10. Can I cancel my order?
– Ramat Home: Cancellations are allowed within 24 hours of placing your order.
– Maia Skin Essentials: Orders can only be canceled before they are shipped.
11. Do you offer COD (Cash on Delivery)?
– Currently, we only accept prepaid orders to ensure a smooth shopping experience.
Sustainability & Materials
12. How is Ramat Home furniture sustainable?
– Our furniture is crafted using waste materials like AC piping, plywood, and textile scraps, turning discarded materials into stunning statement pieces.
13. Are Maia Skin Essentials products cruelty-free?
– Absolutely! Our skincare line is cruelty-free, uses repurposed packaging, and supports animal welfare initiatives.
